VoltMost Support
We are here to help with the VoltMost app, your account, roadside service requests, billing questions, and technical issues. Reach our team by email or phone, or use the in-app support tools while a service is in progress. To report a software bug, email support@voltmost.com.
VoltMost is not an emergency service
VoltMost is a marketplace that connects drivers with independent local roadside providers. It is not an emergency response service. If there is an immediate threat to life or safety, including a crash with injuries, a fire, a medical emergency, or an unsafe roadway situation, call 911 or your local emergency service first.
How to get help
During an active roadside request
Use the Help and support tools inside the VoltMost mobile app whenever possible. Open the live status screen for your request and tap Help to message support about that specific job. In-app support is linked to your request, so our team can see the service details, your assigned provider, and the current status without extra back-and-forth.
Email support and feedback
For product support, app problems, account questions, technical issues, or feedback, contact us at support@voltmost.com. Email from the address on your VoltMost account and include your name and, if your question is about a specific service, the date and location of the request so we can find it quickly. For general or company inquiries that are not support related, use info@voltmost.com.
Report a technical or software bug
Found something broken in the Customer App, the Provider/Operator App, the Provider Dashboard, or this website? Email the details to support@voltmost.com. A human reads every report. If a roadside service request is active right now, use the in-app Help tools instead so we can act on it immediately.
What to include
- What you were trying to do
- What happened instead
- Your VM request number, if the problem involves a specific service request
- Which surface it happened on: Customer App, Provider/Operator App, Provider Dashboard, or Website
- Your device and browser, if you know them (for example iPhone 15, iOS 18, Safari)
- Screenshots or a screen recording, if you have them
Never send sensitive information
Do not include passwords, payment card numbers, CVV codes, bank details, authentication tokens, verification or login codes, or other sensitive personal information in a bug report. VoltMost support will never ask you for them. Blur or crop anything sensitive out of screenshots and screen recordings before you send them.
What we can help with
App & technical issues
Trouble installing, signing in, loading the map, receiving notifications, or using a feature in the VoltMost app.
Account questions
Updating your profile, changing your email or password, reviewing past requests, or deleting your account.
Roadside service requests
Questions about a towing, jump start, lockout, flat tire, EV charging, or other roadside request you placed.
Billing & payments
Receipts, charges, refunds, payment methods, and questions about what you were billed for a service.
Contact Information
VoltMost LLC
The mailing address above is a business address for written correspondence and legal notices. For the fastest response to a support question, use email or the in-app support tools.
Policies
Review the policies that apply to your use of VoltMost.