VoltMost Terms of Service

Effective Date: September 19, 2026

Last Updated: September 19, 2026

PLEASE READ THESE TERMS CAREFULLY. Article XIII contains a binding arbitration provision and a class-action waiver that affect your legal rights, including how disputes with VoltMost are resolved. Consumers may opt out of arbitration as described in Section 13.6; the business arbitration provision has no contractual opt-out.

ARTICLE I – ACCEPTANCE OF THESE TERMS

Welcome to VoltMost.

These Terms of Service (“Terms”) govern your access to and use of the VoltMost website, mobile applications, provider portal, dispatcher dashboard, operator applications, and any related products, services, content, or features (collectively, the “Platform”) provided by VoltMost LLC, a Wyoming limited liability company (“VoltMost,” “Company,” “we,” “our,” or “us”).

By creating an Account, accessing the Platform, requesting roadside assistance, registering as a Provider, accepting Service Requests, or otherwise using any portion of the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.

1.1 Marketplace Platform

VoltMost operates an online technology marketplace that connects Customers seeking roadside assistance with independent Providers, including towing companies, mobile service providers, and fleet operators, and their authorized personnel.

VoltMost is only a technology company. VoltMost is not a towing company, roadside assistance company, repair facility, locksmith, fuel delivery company, automotive service provider, emergency responder, transportation carrier, or employer of Providers or Operators. VoltMost does not perform roadside services and does not supervise, direct, or control how Providers perform them.

All roadside assistance services available through the Platform are performed solely by independent businesses that choose to use the Platform.

1.2 Independent Service Providers

Providers using VoltMost operate as independent businesses and are not employees, agents, partners, joint venturers, or representatives of VoltMost.

Each Provider is solely responsible for:

Maintaining all required business licenses and permits;

Maintaining required insurance coverage;

Complying with all Applicable Law;

Employing, contracting with, training, and supervising its personnel;

Maintaining the vehicles, equipment, and tools used to perform services; and

Determining how services are performed.

Nothing in these Terms creates an employment, franchise, agency, partnership, or joint venture relationship between VoltMost and any Provider or Operator.

1.3 Eligibility

You may use the Platform only if:

You are at least eighteen (18) years of age and the age of majority in your jurisdiction;

You have the legal capacity to enter into a binding contract;

Your use of the Platform does not violate any Applicable Law; and

You have not previously been suspended or removed from the Platform.

If you are using the Platform on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

1.4 Supplemental Policies

VoltMost may publish supplemental policies, guidelines, or operating rules from time to time. Any such policy will apply to your use of the Platform once published and, where it is expressly stated to be part of these Terms, will be incorporated into these Terms by reference. In the event of a conflict between these Terms and a supplemental policy, these Terms control unless the policy expressly states otherwise.

1.5 Changes to the Platform

VoltMost continually develops and improves its Platform. We may modify, suspend, discontinue, replace, or remove any feature, service, functionality, geographic service area, pricing structure, or portion of the Platform at any time, with or without notice, to the fullest extent permitted by Applicable Law.

1.6 Updates to These Terms

We may revise these Terms from time to time. If we make material changes, we will update the “Last Updated” date and may provide additional notice where required by Applicable Law. Your continued use of the Platform after revised Terms become effective constitutes your acceptance of the updated Terms.

ARTICLE II – DEFINITIONS

For purposes of these Terms, the following definitions apply:

2.1 “Account”

An electronic account registered through the Platform that permits a User to access certain features, including requesting roadside assistance, managing Provider operations, or administering business settings.

2.2 “Customer”

Any individual or entity that uses the Platform to request, schedule, pay for, or otherwise obtain roadside assistance or related services.

2.3 “Provider”

An independent business, towing company, roadside assistance company, mobile mechanic, fleet operator, or other approved service organization that has been authorized by VoltMost to receive and fulfill Service Requests through the Platform.

2.4 “Operator”

An employee, owner, contractor, driver, technician, or other authorized representative of a Provider who performs Roadside Assistance Services on the Provider’s behalf. Operators are authorized solely by the Provider and are not employees, agents, or representatives of VoltMost.

2.5 “Dispatcher”

An authorized representative of a Provider who is responsible for assigning Operators, coordinating Service Requests, and managing Provider operations through the Platform. A Dispatcher acts solely on behalf of the Provider and not on behalf of VoltMost.

2.6 “Platform”

The VoltMost website, customer applications, provider portal, dispatcher dashboard, operator applications, application programming interfaces (APIs), software, communications, and all related products, features, and services made available by VoltMost.

2.7 “Marketplace Services”

The technology services provided by VoltMost that enable Customers and Providers to discover one another, communicate, submit and receive Service Requests, process payments, manage dispatch operations, exchange information, and otherwise facilitate roadside assistance transactions. Marketplace Services do not include the actual performance of roadside assistance.

2.8 “Roadside Assistance Services”

Services performed by a Provider or its Operators, which may include vehicle towing, battery jump-starts, flat tire assistance, lockout assistance, electric vehicle charging assistance, mobile mechanical assistance, fuel delivery, winching or vehicle recovery, and other roadside assistance services made available through the Platform. Availability varies by Provider, geographic location, equipment, and Applicable Law.

2.9 “Service Request”

A request submitted through the Platform by a Customer seeking Roadside Assistance Services from a Provider.

2.10 “Platform Fee”

The fee charged by VoltMost for providing access to and operating the Marketplace Services. The Platform Fee is separate from the Provider Charges and may change from time to time as described in these Terms or other published pricing information.

2.11 “Provider Charges”

The fees established by a Provider for performing Roadside Assistance Services. Providers determine their own pricing unless otherwise required by Applicable Law or by written agreement with VoltMost.

2.12 “Content”

Any text, photographs, videos, audio recordings, graphics, reviews, ratings, messages, documents, location information, or other material submitted, uploaded, transmitted, or displayed through the Platform.

2.13 “User”

Any individual or entity accessing or using the Platform, including Customers, Providers, Operators, Dispatchers, visitors, and account administrators.

2.14 “Applicable Law”

All federal, state, and local laws, regulations, ordinances, rules, judicial decisions, and governmental requirements that apply to the use of the Platform or the performance of Roadside Assistance Services.

2.15 “Business Day”

Any day other than Saturday, Sunday, or a federal holiday observed in the United States, unless otherwise specified.

2.16 “Including”

The words “including,” “includes,” and “such as” mean “including without limitation.”

2.17 Interpretation

Headings are provided for convenience only and do not affect the interpretation of these Terms. References to the singular include the plural and vice versa where the context requires, and references to one gender include all genders.

2.18 Marketplace Requests and Company Jobs

A Company Job is work a Provider creates for its own customer in its dashboard, rather than a Customer Marketplace Request. The Provider owns that customer relationship and is responsible for service performance, pricing, direct payment collection, refunds, taxes, customer notices and authority to supply customer information. Company Jobs carry no Marketplace Platform Fee and are outside VoltMost's Marketplace payment processing and Provider settlement. Recording an external payment or generating a Company Job receipt does not mean VoltMost collected the funds.

ARTICLE III – ACCOUNTS, REGISTRATION, AND ACCOUNT SECURITY

3.1 Account Registration

Certain features of the Platform require you to create an Account. When registering, you agree to provide accurate, current, and complete information and to promptly update it if it changes. You may not create an Account using false, misleading, or fraudulent information or impersonate any individual or entity.

3.2 One Account Per User

Unless expressly authorized by VoltMost, each User may maintain only one Customer Account and one authorized business Provider Account. VoltMost reserves the right to merge, suspend, or remove duplicate or fraudulent accounts.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You agree to:

Use a strong and unique password;

Keep your login credentials confidential;

Notify VoltMost immediately of any unauthorized access, suspected security incident, or compromise of your Account; and

Log out of shared or public devices after each session.

To the fullest extent permitted by Applicable Law, VoltMost is not liable for any loss arising from unauthorized use of your Account that results from your failure to safeguard your credentials.

3.4 Identity and Business Verification

VoltMost may require identity verification, business verification, licensing documentation, insurance information, vehicle information, tax documentation, or other information before granting or continuing access to certain Platform features. Failure to provide requested documentation may result in delayed onboarding, limited functionality, suspension, or termination of access.

3.5 Provider Verification

Before Marketplace activation, the Provider must supply a valid driver's license, proof of commercial auto insurance, business registration, photos of service vehicles, applicable state or local towing or roadside-assistance licenses or permits, W-9 information, payout information, and additional documentation reasonably required to verify the business and its eligibility. Payout information for Stripe Connect settlement is supplied directly to Stripe through Stripe-hosted onboarding, as described in the Provider Agreement. Providers must keep this information current. Insurance and time-limited licenses or permits require documented expiration and renewal controls so expired evidence can trigger re-verification or suspension. These controls may be operated manually.

This is VoltMost’s participation standard. Submitting an application, or receiving administrative approval, is not by itself proof of completed verification. VoltMost does not represent that Providers are background-checked.

3.6 Account Ownership

Customer Accounts belong to the individual who created the Account. Provider Accounts belong to the registered business entity approved by VoltMost. Administrative access granted to employees, Dispatchers, or Operators may be modified or revoked by the Provider at any time, subject to Platform functionality.

3.7 Authorized Users

Providers are responsible for ensuring that all employees, contractors, Dispatchers, Operators, and other authorized representatives who access the Platform comply with these Terms. Actions taken by authorized users are deemed actions of the business they represent.

3.8 Accurate Information

You agree that all information submitted through the Platform will remain accurate and current, and you must promptly update changes to your legal name, business information, contact information, billing information, insurance status, licensing status, vehicle information, and payment information.

3.9 Account Suspension and Termination

VoltMost reserves the right to suspend, restrict, or terminate any Account, with or without prior notice where permitted by law, if we reasonably believe that:

These Terms have been violated;

Fraudulent or deceptive activity has occurred;

The Platform has been used unlawfully;

Required documentation has expired or become invalid;

Continued access presents security, legal, operational, or reputational risk;

A governmental authority requires such action; or

Necessary information has not been provided.

Where appropriate, VoltMost may provide an opportunity to correct deficiencies before taking permanent action.

3.10 No Sale or Transfer of Accounts

Accounts may not be sold, transferred, assigned, rented, sublicensed, or otherwise made available to another person without VoltMost’s prior written consent. Unauthorized transfers may result in immediate suspension or termination.

3.11 Electronic Communications

By creating an Account, you consent to receive electronic communications from VoltMost, including service-related notifications, account updates, security alerts, receipts, and legal notices necessary to operate your Account. Where required by law, marketing communications will be sent only with your consent, and you may opt out of them without affecting essential service-related notifications.

ARTICLE IV – MARKETPLACE SERVICES

4.1 Nature of the Platform

VoltMost provides an online technology marketplace that enables Customers and independent Providers to locate one another and facilitate Roadside Assistance Services. VoltMost is not a provider of roadside assistance, towing, transportation, vehicle repair, recovery, locksmith, fuel delivery, or emergency services. VoltMost’s role is limited to facilitating communication, dispatch, payment processing, and other marketplace functionality between Customers and Providers. Except where expressly stated in writing, VoltMost does not own, operate, or control the businesses that provide roadside assistance.

4.2 No Roadside Assistance Services

VoltMost does not perform towing, vehicle recovery, lockout services, battery jump-starts, tire changes, fuel delivery, electric vehicle charging, mobile mechanical repairs, or any other roadside assistance services. All such services available through the Platform are performed solely by independent Providers.

4.3 Independent Business Relationship

Providers determine how Roadside Assistance Services are performed, including the personnel, vehicles, equipment, methods, and operational procedures used to complete a Service Request. Nothing in these Terms creates an employment, agency, partnership, franchise, or joint venture relationship between VoltMost and any Provider or Operator.

4.4 Marketplace Requests and Service Contract

A Marketplace Request is a Customer request for Roadside Assistance Services through the marketplace. A direct service contract forms between the Customer and the independent Provider when the Provider accepts that Marketplace Request. The Provider sells and performs the Roadside Assistance Services; Provider Charges are owed to the Provider and the separate Platform Fee is owed to VoltMost. VoltMost supplies technology, matching, dispatch tools, operational records, support and limited payment facilitation, not the roadside service itself.

Submitting a request does not guarantee Provider availability, acceptance, arrival or completion. Providers choose whether to accept requests, subject to Platform rules and Applicable Law. Operational assignment, acceptance and payment status indicators do not independently prove physical performance.

4.5 Provider Selection

The Platform may present one or more Providers based on factors that may include geographic location, estimated travel distance, availability, service capabilities, vehicle type, operational status, Customer preferences, and other marketplace factors determined by VoltMost. VoltMost does not guarantee that the nearest, lowest-priced, highest-rated, or fastest Provider will be selected or displayed.

4.6 Estimates and Arrival Times

Estimated arrival times, travel distances, service estimates, mapping information, routing information, and other estimated data displayed through the Platform are provided for informational purposes only. Actual arrival and completion times may vary due to traffic, weather, road closures, emergencies, equipment failures, the accuracy of the Customer’s location, or other circumstances beyond VoltMost’s control.

4.7 Geographic Availability

The Platform is intended primarily for the United States. Availability depends on participating Providers, service type, equipment and location. No nationwide coverage or coverage in any particular state is promised.

4.8 Service Completion

Providers are responsible for determining whether a requested service can be completed safely and lawfully. A Provider may refuse, discontinue, or modify a requested service if the Provider reasonably determines that:

The request cannot be completed safely;

Performing the service would violate Applicable Law;

Required equipment is unavailable;

Environmental or roadway conditions create unreasonable risk; or

Customer conduct presents a safety concern.

4.9 Communications and Support

The Platform supports push and in-app notifications, email and request-linked support where available. Public telephone links provide a way to contact VoltMost; they are not an integrated calling, SMS or call-recording feature. No continuous human-support availability, 24/7 support, guaranteed response time or guaranteed arrival time is promised. For emergencies, contact 911 or the appropriate emergency responders. AI-assisted support is described in Section 4.16.

4.10 Platform Availability

VoltMost strives to maintain reliable access to the Platform but does not guarantee uninterrupted availability. The Platform may be temporarily unavailable due to scheduled or emergency maintenance, software updates, internet or cellular outages, third-party service interruptions, cybersecurity incidents, or events beyond VoltMost’s reasonable control.

4.11 Third-Party Services

The Platform relies on third-party services, including mapping providers, payment processors, cloud infrastructure providers, notification services, and telecommunications providers. VoltMost does not warrant that these services will be free from interruptions, inaccuracies, delays, or failures.

4.12 Platform Improvements

VoltMost may add, modify, suspend, replace, or discontinue features, functionality, pricing models, supported services, geographic coverage, integrations, or other aspects of the Platform at any time, subject to Applicable Law.

4.13 Emergency Situations

VoltMost is not an emergency response service. If you are experiencing a medical emergency, fire, crime in progress, immediate danger, or any situation requiring urgent government assistance, you should immediately contact 911 or the appropriate local emergency services before using the Platform. The Platform is not intended to replace emergency response services.

4.14 General Acceptable Use

The following rules apply to every User of the Platform, in addition to any role-specific obligations in these Terms. You agree that you will not, and will not permit anyone acting on your behalf to:

Use the Platform for any unlawful, fraudulent, or deceptive purpose, or in violation of any Applicable Law;

Submit false, misleading, or inaccurate information, or impersonate any person or entity;

Harass, threaten, intimidate, discriminate against, or abuse any other User, Provider, Operator, Dispatcher, or VoltMost personnel;

Interfere with, disrupt, overburden, or attempt to gain unauthorized access to the Platform, its servers, or any related systems or networks;

Introduce viruses, malware, bots, scrapers, or other harmful or automated technologies, or reverse engineer, decompile, or attempt to derive the source code of the Platform;

Circumvent, disable, or bypass any security, authentication, usage-limit, or access-control feature of the Platform;

Collect, harvest, or use another User’s personal or account information without authorization;

Use the Platform to transmit unsolicited advertising, spam, or other unauthorized commercial communications; or

Encourage, enable, or assist any other person in doing any of the foregoing.

VoltMost may investigate suspected violations of this Section and, consistent with Section 3.9 and Section 6.13, may suspend, restrict, or terminate access to the Platform for any User who violates it, to the fullest extent permitted by Applicable Law.

4.15 Company Jobs

A Company Job is work a Provider creates for its own customer in its dashboard, rather than a Customer Marketplace Request. The Provider owns that customer relationship and is responsible for service performance, pricing, direct payment collection, refunds, taxes, customer notices and authority to supply customer information. Company Jobs carry no Marketplace Platform Fee and are outside VoltMost's Marketplace payment processing and Provider settlement. Recording an external payment or generating a Company Job receipt does not mean VoltMost collected the funds.

4.16 AI-Assisted Support

VoltMost uses Qwen through Alibaba Cloud/DashScope for limited support assistance: answering support questions from curated/static knowledge and helping route issues to support. The information sent to that service consists of fixed instructions, the support category, your support subject and current message (each shortened and screened to remove sensitive details), and selected entries from VoltMost’s own support knowledge base. VoltMost does not send your Account profile, your service-request records, your earlier support conversations or a service-request identifier to that service. Redaction reduces information sent but cannot guarantee removal of every personal detail; avoid including sensitive information not needed for your question.

AI responses may be inaccurate. The assistant does not decide service responsibility or perform refunds, payment changes, cancellations, account changes, dispatch decisions or legal decisions. You may use the human-support channels described on the Support page. Escalation may retain a sanitized transcript and callback information in support records and send a transcript attachment by email. See the Privacy Policy for processing and retention.

ARTICLE V – CUSTOMER RESPONSIBILITIES

5.1 Customer Obligations

As a condition of using the Platform, each Customer agrees to use it lawfully, responsibly, and in accordance with these Terms and all Applicable Law. Customers shall cooperate with Providers and VoltMost in fulfilling Service Requests and shall not engage in any conduct that interferes with the safe, lawful, or efficient operation of the Marketplace Services.

5.2 Accurate Information

Customers are solely responsible for ensuring that all information they submit is accurate, complete, and current, including:

Name and contact information;

Vehicle make, model, year, and license plate information, when requested;

The location of the disabled vehicle;

The nature of the requested Roadside Assistance Service; and

Any additional information reasonably necessary to complete a Service Request.

VoltMost and Providers may rely on information supplied by the Customer. Neither VoltMost nor any Provider is responsible for delays, additional charges, or unsuccessful service resulting from inaccurate or incomplete information provided by the Customer.

5.3 Vehicle Ownership and Authority

By submitting a Service Request, the Customer represents and warrants that the Customer owns the vehicle for which service is requested, or has the legal authority and permission to request services on behalf of the vehicle owner. VoltMost and Providers may request reasonable proof of ownership or authorization before performing certain services, including vehicle towing, lockout assistance, or vehicle recovery.

5.4 Safe Service Location

Customers shall request services only from locations where a Provider may safely and lawfully perform the requested work. If roadway conditions, weather, traffic, law enforcement activity, hazardous materials, or other circumstances create an unreasonable safety risk, the Provider may refuse, postpone, relocate, or discontinue the Service Request.

5.5 Customer Cooperation

Customers agree to cooperate reasonably with the assigned Provider throughout the Service Request, which may include:

Remaining reasonably available for communication;

Following lawful safety instructions;

Providing access to the vehicle when necessary;

Presenting identification or proof of ownership when reasonably requested; and

Being present at the service location when required to complete the requested service.

Failure to cooperate may result in cancellation of the Service Request and the assessment of applicable fees as described in Article VIII (Service Cancellations).

5.6 Payment Obligations

Customers agree to pay all applicable charges associated with completed or otherwise chargeable Service Requests, including Provider Charges, the Platform Fee, applicable taxes, fees, and governmental charges, and any additional charges disclosed before confirmation of the Service Request or otherwise permitted by these Terms and Applicable Law. Payment authorization does not guarantee acceptance of a Service Request by a Provider.

5.7 Acceptable Use and Prohibited Conduct

In addition to the general rules in Section 4.14, Customers shall not:

Submit fraudulent or knowingly false Service Requests;

Attempt to obtain services through deception or misrepresentation;

Harass, threaten, intimidate, discriminate against, or abuse any Provider, Operator, Dispatcher, VoltMost personnel, or other User;

Damage or intentionally interfere with Provider vehicles, equipment, or property;

Use the Platform for any unlawful purpose;

Circumvent, manipulate, or interfere with Platform functionality or security;

Introduce malicious software, automated scripts, bots, or other harmful technologies into the Platform;

Reverse engineer, decompile, scrape, or attempt to gain unauthorized access to the Platform or related systems; or

Encourage or assist any other person in violating these Terms.

5.8 No Circumvention

Customers shall not knowingly attempt to circumvent the Marketplace Services by soliciting, negotiating, or arranging roadside assistance directly with a Provider to avoid the applicable Platform Fee where the interaction originated through the Platform. Nothing in this Section prohibits independent business relationships established outside the Platform and unrelated to the Marketplace Services.

5.9 Compliance with Applicable Law

Customers shall comply with all Applicable Law while using the Platform and while interacting with Providers. Customers are solely responsible for any fines, penalties, citations, towing restrictions, parking violations, or other legal consequences arising from their own conduct or the condition or location of their vehicle.

5.10 Assumption of Certain Risks

Customers acknowledge that roadside assistance involves inherent risks and voluntarily assume those risks as described in Article IX (Assumption of Risk), except to the extent such risks cannot be waived under Applicable Law.

5.11 Violations

A Customer’s failure to comply with this Article or any other provision of these Terms may result in suspension or termination of the Customer’s Account, cancellation of pending Service Requests, refusal of future Marketplace Services, or other action authorized by these Terms or Applicable Law.

ARTICLE VI – PROVIDER RESPONSIBILITIES

6.1 Independent Business Relationship

Each Provider participates in the Platform as an independent business. Nothing in these Terms or the Platform creates an employment relationship, agency, partnership, franchise, joint venture, or fiduciary relationship between VoltMost and any Provider or Operator. Providers retain sole control over the manner, means, methods, personnel, equipment, and operational decisions used to perform Roadside Assistance Services.

6.2 Provider Qualifications

Providers shall maintain all licenses, permits, registrations, certifications, and other governmental approvals required to lawfully perform the services they offer through the Platform. Providers represent and warrant that they possess the experience, equipment, personnel, and operational capability necessary to safely perform those services.

6.3 Insurance

Providers must maintain legally required and commercially appropriate insurance, including proof of commercial auto insurance under the activation standard in Section 3.5. Service- and jurisdiction-specific requirements may apply. No specific insurance limits and no Provider Insurance Schedule are incorporated into these Terms. Any such schedule applies only if VoltMost formally adopts it and makes it available to Providers. Review of evidence does not guarantee coverage or transfer service responsibility to VoltMost.

6.4 Operators and Dispatchers

Providers are solely responsible for selecting, training, supervising, compensating, scheduling, and managing their Operators and Dispatchers. Providers represent and warrant that each Operator authorized to access the Platform has received appropriate training and possesses all licenses, certifications, and qualifications required by Applicable Law. Operators and Dispatchers act solely on behalf of the Provider and not on behalf of VoltMost.

6.5 Vehicles and Equipment

Providers shall maintain all vehicles, towing equipment, tools, machinery, and other equipment used in connection with Marketplace Services in a safe, roadworthy, and legally compliant condition, and shall promptly remove from service any vehicle or equipment that is unsafe or otherwise unsuitable for use.

6.6 Compliance with Laws

Providers shall comply with all Applicable Law relating to their business operations, including laws governing towing and roadside assistance, commercial transportation, consumer protection, employment and labor, occupational safety, environmental requirements, tax reporting and payment, and any licensing or permitting requirements applicable to the services performed.

6.7 Taxes

Providers remain responsible for taxes arising from their business and personnel, except obligations imposed on VoltMost by Applicable Law and VoltMost’s interim EV tax-absorption policy in Section 7.7. Contract allocation does not displace statutory collection, reporting or remittance duties.

6.8 Pricing

Unless otherwise required by Applicable Law or a separate written agreement with VoltMost, Providers determine the prices charged for their Roadside Assistance Services. VoltMost may display Provider Charges, the Platform Fee, estimated totals, promotional pricing, or other pricing information to Customers through the Platform.

6.9 Service Performance

Providers are solely responsible for:

Performing Roadside Assistance Services safely and professionally;

Determining whether a requested service can be performed safely;

Protecting Customer vehicles while services are being performed;

Complying with all applicable safety standards;

Communicating material service delays or the need to cancel when reasonably practicable, as described in Article VIII; and

Completing accepted Service Requests in accordance with Applicable Law.

VoltMost does not supervise or direct the manner in which Providers perform Roadside Assistance Services.

6.10 Customer Property

Providers exercise exclusive custody and control over Customer vehicles and other property while performing Roadside Assistance Services and assume sole responsibility for the handling, transportation, storage, and return of Customer property in accordance with Applicable Law.

6.11 Professional Conduct

In addition to the general rules in Section 4.14, Providers and their Operators and Dispatchers shall conduct themselves professionally while using the Platform and interacting with Customers, and shall not engage in:

Harassment;

Discrimination;

Threats or intimidation;

Fraud or deceptive business practices;

Unsafe operating practices;

Impairment due to alcohol or controlled substances;

Criminal conduct; or

Any behavior that could reasonably harm Customers, other Users, or the reputation of the Platform.

6.12 Recordkeeping

Providers shall maintain complete and accurate business records as required by Applicable Law, including records relating to licensing, insurance, tax compliance, and services performed through the Platform. VoltMost may request documentation reasonably necessary to verify ongoing compliance with these Terms.

6.13 Right to Suspend or Remove Providers

VoltMost reserves the right, in its sole discretion and to the maximum extent permitted by Applicable Law, to suspend, restrict, or terminate a Provider’s access to the Platform where VoltMost reasonably determines that the Provider:

Has violated these Terms;

Has failed to maintain required licenses or insurance;

Has engaged in fraud, deception, or unlawful conduct;

Presents a material safety, legal, operational, or reputational risk to the Platform, Customers, or other Users; or

Has otherwise become ineligible to participate in the Marketplace Services.

Nothing in this Section obligates VoltMost to monitor Provider conduct or to take any particular enforcement action.

6.14 No Guarantee of Business

Participation on the Platform does not guarantee any minimum number of Service Requests, revenue, geographic coverage, market access, or continued participation. VoltMost makes no representation or warranty regarding the volume, frequency, or value of Service Requests that may be made available to any Provider.

6.15 Survival

A Provider’s obligations under this Article that by their nature should survive termination—including obligations relating to taxes, indemnification, recordkeeping, confidentiality, insurance, and liability—survive the termination of the Provider’s participation on the Platform.

ARTICLE VII – PRICING, PAYMENTS, AND PLATFORM FEES

7.1 Marketplace Pricing

The total amount charged for a Service Request may consist of one or more of the following:

Provider Charges established by the Provider;

The Platform Fee charged by VoltMost;

Applicable taxes, fees, and governmental charges; and

Additional charges authorized under these Terms or Applicable Law.

Unless otherwise expressly stated, the Provider Charges and the Platform Fee are separate components of the total transaction.

7.2 Provider Charges

Providers are solely responsible for establishing the prices they charge for Roadside Assistance Services, except where pricing is required by Applicable Law or governed by a separate written agreement with VoltMost. VoltMost does not guarantee that Provider pricing is the lowest available in any market.

7.3 Platform Fee

For Marketplace Requests, the Platform Fee is 14% of Provider Charges, with no minimum and a $100 cap per request. Company Jobs carry no Marketplace Platform Fee. The fee is separate from Provider Charges; it is not deducted a second time from the Provider subtotal. Any future fee change must be disclosed prospectively as required by Applicable Law before it applies to a transaction.

7.4 Pricing Availability and Estimates

Customers may see an estimated price range before submitting a Marketplace Request. The Provider-specific price is established when a Provider accepts and the pricing snapshot is recorded. The Platform locks the customer price for the request; later Provider pricing changes do not themselves authorize a higher customer charge. Changes to service scope or corrections require applicable disclosure, authorization and a supported process. Towing pricing depends on the route/distance inputs supported by the Platform; no complete or guaranteed price is promised before acceptance.

7.5 Payment Authorization

By submitting a payment method, the Customer authorizes VoltMost and its designated payment processor to:

Verify the validity of the payment method;

Obtain payment authorization;

Charge the applicable amounts associated with a Service Request;

Process refunds or adjustments where appropriate; and

Collect amounts lawfully owed under these Terms.

Authorization of a payment method does not guarantee Provider acceptance of a Service Request.

7.6 Payment Processing

Marketplace payments are processed through Stripe. VoltMost facilitates collection of Provider Charges for the Provider and collects its separate Platform Fee. Customer payments are processed on VoltMost's Stripe account, not paid to the Provider directly; Provider Charges are later settled to the Provider as described in Section 7.18. Authorization may place a hold at acceptance, with capture on completion and release for eligible cancellation or nonfulfillment. Releasing an uncaptured authorization is not a refund of a captured charge. Processor and bank timing may affect release and refund availability. VoltMost does not store complete card numbers. This limited payment role does not make VoltMost the seller or performer of Roadside Assistance Services, and remains subject to Applicable Law and applicable processor agreements.

7.7 Taxes and Interim EV Charging Policy

VoltMost applies Pennsylvania tax treatment on the basis of advice it has obtained. VoltMost applies tax to taxable service categories using the service location and a taxable base consisting of Provider Charges plus the Platform Fee. This description is not a determination that every service, location or exemption has the same tax treatment; Applicable Law controls.

For EV Charging, VoltMost’s interim policy is that VoltMost absorbs applicable taxes rather than passing those taxes to the Customer or Provider while Provider participation in that category is limited. Customers are not charged tax on EV Charging under this interim policy. VoltMost will revisit this policy as the category grows. No tax obligation imposed by Applicable Law is eliminated by this policy.

7.8 Failed or Declined Payments

If a payment method is declined, reversed, expired, canceled, or otherwise fails, VoltMost may:

Retry the transaction using the authorized payment method;

Require an alternative payment method;

Suspend pending Service Requests;

Restrict or suspend Account access; or

Pursue any other remedy available under these Terms or Applicable Law.

Customers remain responsible for all amounts lawfully owed.

7.9 Chargebacks and Payment Disputes

Customers agree not to initiate chargebacks or payment disputes for charges validly incurred under these Terms. If a Customer initiates a chargeback or payment dispute, VoltMost reserves the right to investigate the matter, provide supporting documentation to the applicable financial institution, recover amounts lawfully owed, suspend the Customer’s Account pending resolution, and take any other action permitted by Applicable Law. Before initiating a chargeback, Customers are encouraged to contact VoltMost at info@voltmost.com so that any billing concern can be reviewed and resolved directly. Nothing in this Section limits a Customer’s rights under Applicable Law to dispute unauthorized or fraudulent transactions.

7.10 Refunds and Support

For Marketplace billing concerns, contact support@voltmost.com. VoltMost may issue or facilitate full or partial refunds or adjustments based on available evidence, including work performed, status/timing/location records, Customer and Provider submissions, and Applicable Law. Refund authority is not conditioned solely on Provider consent. Where a refund is attributable to Provider fault, nonperformance, unauthorized charges or breach, VoltMost may seek documented reimbursement as provided in the Provider Agreement. No general automated refund engine is represented. Approved refunds are processed through available processor procedures; bank/processor timing varies. Company Job refunds are the Provider’s responsibility because payment is collected outside VoltMost. Nothing limits mandatory Customer rights.

7.11 Promotional Credits

VoltMost may offer promotional credits, discounts, referral incentives, coupons, or other promotional benefits from time to time. Unless otherwise stated, promotional benefits have no cash value, are non-transferable, may expire, may be modified or discontinued at any time, and may be revoked in cases of fraud, abuse, or violation of these Terms.

7.12 Billing Errors

Customers should promptly review receipts and transaction records. Any alleged billing error should be reported to VoltMost at info@voltmost.com within a reasonable period after discovery to facilitate investigation. Reporting a potential billing error does not suspend the Customer’s obligation to pay amounts lawfully owed.

7.13 Currency

Unless otherwise indicated, all prices displayed through the Platform are denominated in U.S. Dollars (USD). VoltMost may support additional currencies in the future without amending these Terms.

7.14 Future Pricing Changes

VoltMost may modify its pricing structure, the Platform Fee, service offerings, promotional programs, and billing practices from time to time. Changes apply prospectively and, where required by Applicable Law, will be disclosed before they become effective.

7.15 Limited Payment Role

VoltMost facilitates Marketplace payments subject to Applicable Law and applicable processor agreements. Nothing in these Terms is a representation about VoltMost’s status under financial-services, money-transmission or similar law, which is governed by Applicable Law.

7.16 Receipts and Transaction Records

VoltMost may make receipts, transaction summaries, or other pricing records available through the Platform or by email where available. Receipt and transaction-record functionality is still being developed and may evolve, expand, or change during early release, and a receipt or summary may not be available for every transaction. The absence of a receipt does not affect a Customer’s obligation to pay amounts lawfully owed or a Customer’s rights under Applicable Law or Section 7.10.

7.17 Collection of Unpaid Balances

Customers remain responsible for all amounts lawfully owed under these Terms, including after Account termination or cessation of Platform use. If an outstanding balance is not resolved within a reasonable time after demand, VoltMost may pursue that balance using reasonable and lawful collection methods. These may include contacting the Customer about the balance, attempting collection through the Customer’s authorized payment method or VoltMost’s payment-processing mechanisms where that authorization remains valid, engaging a third party to assist with collection, and restricting or suspending Account access while a legitimate amount remains due. These Terms do not require a Customer to reimburse VoltMost’s collection costs or attorneys’ fees. Any collection activity remains subject to Applicable Law, including applicable debt-collection and consumer-protection requirements. Nothing in this Section limits or waives any right or remedy that either party has under Applicable Law, including any entitlement to costs or fees that Applicable Law or a court independently provides.

7.18 Provider Settlement

Provider settlement is governed by the Provider Agreement. Where it is enabled for a Provider, VoltMost settles Provider Charges for completed Marketplace Requests through Stripe Connect by transferring them to a Stripe account that the Provider opens and maintains with Stripe; Stripe, not VoltMost, then pays the Provider's available balance out to the Provider's bank account under the Provider's Stripe payout settings. The Platform Fee and any taxes collected are not part of that settlement. Provider settlement does not change the amount a Customer pays or a Customer's rights under Section 7.10 and Article VIII. No specific settlement or payout timing is promised. Settlement recordkeeping does not by itself transfer funds. Company Jobs are outside Marketplace settlement.

ARTICLE VIII – SERVICE CANCELLATIONS

8.1 General

Customer cancellation is available through supported states and controls described below. Status alone is not proof that service was performed or a charge earned. VoltMost does not charge Customers a cancellation, no-show, trip or arrival fee. Mandatory rights and safety protections remain applicable even when self-service controls are unavailable.

8.2 Customer Cancellation Before Provider Acceptance

A Customer may cancel a Service Request at any time before a Provider accepts it, and no cancellation fee will apply. Any pre-authorization on the Customer’s payment method will be released in accordance with the payment processor’s ordinary practices.

8.3 Customer Cancellation Before Travel

Customer cancellation remains available before travel, including supported accepted, assigned and queued states. Assignment alone does not remove cancellation eligibility. Eligible cancellation releases an uncaptured authorization without a cancellation fee, subject to processor timing.

8.4 Customer Cancellation While En Route

En-route self-service cancellation depends on the supported travel-start and current remaining-ETA checks. It remains available before a recorded travel start, during the first three minutes after that start, or thereafter when the current remaining ETA is more than five minutes. After the grace period, missing ETA does not independently keep the window open. Arrival or service commencement closes this self-service window. If cancellation is unavailable, contact support; this limitation does not remove mandatory rights or require unsafe conduct.

8.5 Arrival and Decline of Service

After arrival or service commencement, use support for cancellation or billing concerns rather than assuming self-service cancellation remains available. VoltMost charges no trip or arrival fee, and no Provider Charge is automatically owed merely because a status indicates arrival. Any lawful charge or refund must reflect applicable rights, disclosed authorized charges and evidence of the work actually performed.

8.6 Provider Cancellation

A Provider or Operator may cancel or decline a Service Request separately and distinctly from any Customer cancellation. A Provider may cancel where it cannot reach the service location safely or lawfully, lacks the equipment necessary to complete the service, or reasonably determines that performing the service would create an unreasonable risk to persons or property. When a Provider cancels a Service Request, the Customer is not charged Provider Charges for services that are not performed, except for amounts reflecting work already completed or other charges disclosed through the Platform and permitted by Applicable Law. VoltMost will facilitate release of an uncaptured authorization for services not performed; captured-payment refunds are reviewed under Section 7.10, subject to mandatory rights.

8.7 No-Shows

If a Customer or Provider cannot be reached or fails to attend, contact support and use the supported request controls. VoltMost does not charge a no-show fee, and status or waiting time does not create one. Refund, release and reassignment questions are reviewed using available evidence and Provider availability; no guaranteed replacement or response time is promised.

8.8 Inability to Complete Service

A Service Request may be canceled if the requested service cannot be completed for reasons such as an inaccurate service location, an inaccessible or misidentified vehicle, additional or different services being required, or conditions that make the service unsafe or unlawful to perform. In these circumstances, charges will be limited to work actually performed, subject to Section 8.9.

8.9 Cancellation and Related Fees

VoltMost does not charge Customers cancellation, no-show, trip or arrival fees. No such fee is payable under these Terms. VoltMost would not introduce any such fee without a separately approved policy, implementation, prospective disclosure, any authorization required from the Customer, and compliance with Applicable Law. These Terms do not authorize collection of any such fee. Charges for Roadside Assistance Services actually performed are governed by Article VII and are not cancellation fees.

8.10 Safety-Related Cancellations

A Customer or Provider may cancel a Service Request without a cancellation fee where continuing would create an unreasonable risk to the safety of any person, including due to hazardous roadway conditions, traffic, unsafe locations, threatening conduct, or law enforcement activity. Safety takes priority over completing any Service Request.

8.11 Weather, Acts of Government, and Circumstances Beyond Control

Neither a Customer nor a Provider will be charged a cancellation fee where a Service Request cannot be completed because of severe weather, natural disasters, road or bridge closures, acts or orders of government, states of emergency, or other circumstances beyond that party’s reasonable control. Authorization release and any captured-payment refund for services not performed are handled under Sections 7.10 and 8.12, subject to mandatory rights and evidence of any work already completed.

8.12 Refunds on Cancellation

An eligible cancellation releases an uncaptured authorization through the processor. A captured charge requires refund review under Section 7.10; no automatic refund engine or fixed bank-release time is promised. Mandatory refund rights remain unaffected.

ARTICLE IX – ASSUMPTION OF RISK

9.1 Inherent Risks of Roadside Assistance

Roadside Assistance Services are performed in and around active roadways, disabled vehicles, and heavy equipment and, by their nature, involve inherent risks that VoltMost does not create, control, or supervise. By requesting or providing Roadside Assistance Services through the Platform, each Customer, Provider, and Operator acknowledges and voluntarily assumes these risks to the fullest extent permitted by Applicable Law.

9.2 Specific Risks Assumed

The risks assumed under this Article include those arising from:

Roadside and highway traffic and passing or third-party motorists;

Disabled, damaged, or unstable vehicles;

Adverse weather and road conditions;

The operation of heavy machinery, towing equipment, winches, and recovery tools;

Vehicle recovery, winching, loading, and unloading operations;

Mechanical failures of vehicles or equipment;

Fire, fuel, electrical, or battery hazards;

GPS, mapping, or location inaccuracies;

Communication failures or delays between Users, Operators, and the Platform;

Delays in dispatch, arrival, or completion of services;

Emergency conditions; and

Acts of God and other events beyond any party’s reasonable control.

9.3 Allocation of Responsibility

As between VoltMost and the other parties, the risks described in this Article are borne by the Customers, Providers, and Operators involved in a Service Request and not by VoltMost. VoltMost does not perform, supervise, direct, or control Roadside Assistance Services and is not responsible for injury, damage, loss, or delay arising from the performance or non-performance of those services.

9.4 Customer, Provider, and Operator Precautions

Customers should move to a safe location where possible, follow lawful safety instructions, and remain aware of traffic and their surroundings while awaiting or receiving services. Providers and Operators are responsible for performing services safely and in compliance with Applicable Law. Nothing in this Article requires any person to take an action that would increase risk to personal safety.

9.5 Limitations

Nothing in this Article waives any right or remedy that cannot be waived under Applicable Law, and this Article does not limit liability for gross negligence, willful misconduct, or any other liability that cannot be excluded by law.

ARTICLE X – NO WARRANTY OF SERVICES

10.1 Platform Provided “As Is”

The Platform and the Marketplace Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by Applicable Law, VoltMost disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

10.2 No Guarantee of Roadside Assistance Services

VoltMost connects Customers with independent Providers but does not perform Roadside Assistance Services and does not guarantee, warrant, or assume responsibility for any of the following:

The availability of any Provider;

Provider response, arrival, or completion times;

That any Service Request will be accepted or completed;

The quality, workmanship, or professionalism of any service;

The legality or safety of any service performed by a Provider;

The success of any repair, jump-start, tire change, lockout service, fuel delivery, charging, towing, winching, or vehicle recovery;

The condition of a vehicle before, during, or after service;

The conduct of any Provider or Operator; or

The qualifications, licensing, or insurance of any Provider or Operator based solely on documentation submitted to VoltMost.

10.3 No Guarantee of Platform or Third-Party Services

VoltMost does not warrant that the Platform will be uninterrupted, secure, error-free, or available at any particular time or location, or that third-party services relied upon by the Platform—including mapping, payment processing, cloud hosting, notification, and telecommunications services—will be uninterrupted or error-free.

10.4 Provider Documentation Not an Endorsement

Any verification, screening, or documentation review performed by VoltMost is for the limited purpose of operating the Marketplace Services and does not constitute a guarantee or endorsement of any Provider or Operator. Customers are responsible for exercising their own judgment in deciding whether to accept services from a Provider.

10.5 Informational Content

Estimates, arrival times, pricing displays, mapping and routing information, and other data shown through the Platform are provided for convenience, may be inaccurate, and may change; they do not constitute warranties.

10.6 Jurisdictional Limits

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by Applicable Law.

ARTICLE XI – LIMITATION OF LIABILITY

11.1 Marketplace Role

VoltMost provides only the Marketplace Services and does not perform Roadside Assistance Services. To the fullest extent permitted by Applicable Law, VoltMost is not liable for the acts, omissions, conduct, workmanship, delays, or performance or non-performance of any Provider, Operator, Dispatcher, Customer, or other User, or for any injury, death, property damage, or other loss arising from Roadside Assistance Services, which are performed solely by independent Providers.

11.2 Exclusion of Certain Damages

To the fullest extent permitted by Applicable Law, VoltMost and its officers, members, employees, agents, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or use, arising out of or relating to these Terms, the Platform, or the Marketplace Services, whether based on contract, tort, negligence, strict liability, or any other legal theory, and whether or not VoltMost has been advised of the possibility of such damages.

11.3 Limitation on Total Liability

To the fullest extent permitted by Applicable Law and subject to Section 11.4, VoltMost’s total aggregate liability to a Customer arising out of or relating to these Terms, the Platform or the Marketplace Services will not exceed five hundred U.S. dollars (US $500). For Provider claims, the total aggregate cap is one thousand U.S. dollars (US $1,000), as also stated in the Provider Agreement. These are caps, not minimum recoveries or fee-based floors.

11.4 Exceptions

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Applicable Law, including liability for a party’s gross negligence, willful misconduct, or fraud. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in that case, VoltMost’s liability is limited to the minimum extent permitted by Applicable Law.

11.5 Basis of the Bargain

The limitations in this Article, together with the disclaimers in Article X and the assumption of risk in Article IX, reflect a reasonable allocation of risk between the parties and form an essential basis of the bargain between you and VoltMost. These provisions apply even if a limited remedy fails of its essential purpose.

ARTICLE XII – INDEMNIFICATION

12.1 Limited Customer Indemnification

To the fullest extent permitted by Applicable Law, a Customer agrees to indemnify and hold harmless VoltMost and its officers, members, employees, agents and service providers against third-party claims to the extent caused by the Customer’s fraud, willful misconduct, knowing violation of Applicable Law or infringement of third-party rights through Content the Customer submits. This obligation does not arise merely from requesting services or asserting a good-faith complaint or legal right, and does not shift liability that cannot lawfully be shifted. Provider indemnification remains governed by Section 12.2 and the Provider Agreement.

12.2 Additional Indemnification by Providers

In addition to Section 12.1, and to the fullest extent permitted by Applicable Law, each Provider agrees to indemnify, defend, and hold harmless VoltMost and its officers, members, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) the Roadside Assistance Services performed or offered by the Provider or its Operators; (b) any injury, death, or property damage arising from those services; (c) the Provider’s employment, engagement, training, or supervision of its Operators, Dispatchers, and other personnel; (d) the Provider’s failure to maintain required licenses, permits, or insurance; (e) the Provider’s handling, transportation, storage, or return of Customer vehicles or property; or (f) the Provider’s taxes or its violation of Applicable Law.

12.3 Procedure

VoltMost will provide you with reasonable notice of any claim subject to indemnification. VoltMost may, at its option, control the defense and settlement of any such claim, and you agree to cooperate reasonably in the defense. You may not settle any claim in a manner that imposes any obligation or liability on VoltMost, or that admits fault on VoltMost’s behalf, without VoltMost’s prior written consent.

12.4 Survival

The obligations in this Article survive the termination of your Account or your use of the Platform.

ARTICLE XIII – DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS-ACTION WAIVER

This Article affects your legal rights. Please read it carefully. It requires most disputes to be resolved through individual, binding arbitration rather than in court, and it waives your right to participate in a class action. Consumers may opt out of arbitration as described in Section 13.6; the business arbitration provision has no contractual opt-out.

13.1 Informal Resolution First

Before starting an arbitration or other proceeding, you and VoltMost agree to try to resolve any dispute informally. You agree to send a written notice describing the dispute and the relief sought to the contact information in Section 15.11, and VoltMost will do the same for any dispute it raises. The parties will attempt in good faith to resolve the dispute for at least sixty (60) days after the notice is received. This informal process applies only to the extent permitted by mandatory law and applicable AAA rules and does not prevent relief that cannot lawfully be delayed.

13.2 Agreement to Arbitrate

Except for the exceptions in this Article, unresolved disputes with VoltMost will be resolved by individual binding arbitration administered by the American Arbitration Association (AAA). Consumer disputes use the AAA Consumer Arbitration Rules; business disputes use the AAA Commercial Arbitration Rules, subject to the applicable rules and mandatory law. Rules are available at https://www.adr.org/rules-forms-and-fees/. The Federal Arbitration Act governs. The arbitrator decides interpretation, applicability, enforceability and formation except issues reserved to a court under mandatory law, the class-action waiver or Section 13.9. Consumers have the 30-day opt-out in Section 13.6; business participants have no contractual arbitration opt-out.

13.3 Class-Action Waiver

You and VoltMost agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or join the claims of more than one person and may not preside over any form of a class or representative proceeding. If this class-action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request will be severed and decided by a court, while the remaining claims proceed in arbitration.

13.4 Arbitration Procedures

Unless the parties agree otherwise, the arbitration will be conducted in the county of your residence or another mutually agreed location, or by video or telephone where permitted by the arbitration rules. The arbitrator’s decision will be in writing, will be binding, and may be entered as a judgment in any court of competent jurisdiction. The allocation of arbitration fees and costs is governed by the applicable arbitration rules and Applicable Law, and VoltMost will pay or reimburse filing and administrative fees where required by those rules or by Applicable Law.

13.5 Small-Claims Exception

Notwithstanding the agreement to arbitrate, either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies and remains in that court on an individual (non-class) basis.

13.6 Consumer Right to Opt Out of Arbitration

A consumer may opt out of the arbitration agreement in Section 13.2 and class-action waiver in Section 13.3 by sending notice to the contact information in Section 15.11 within thirty (30) days after first accepting these Terms. Include your name, Account email and a clear opt-out statement. Opting out does not affect the other Terms; disputes then proceed under Article XIV. This contractual opt-out does not apply to Providers or other business participants.

13.7 Injunctive Relief for Intellectual Property

Notwithstanding this Article, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property or unauthorized access to the Platform.

13.8 Survival

This Article survives the termination of your Account or your use of the Platform.

13.9 Non-Waivable Public Injunctive Relief

Nothing in this Article waives any non-waivable right to seek public injunctive relief. If Applicable Law requires such a claim or remedy to proceed in court, it is severed for determination by a court of competent jurisdiction, while arbitrable claims remain subject to individual arbitration to the extent permitted by law.

ARTICLE XIV – GOVERNING LAW AND VENUE

14.1 Governing Law

These Terms and any dispute arising out of or relating to them or the Platform are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Article XIII. This choice of law does not deprive you of the protection of any mandatory consumer-protection or other laws of your state of residence that cannot be waived by agreement.

14.2 Venue

Subject to Article XIII and mandatory law, non-arbitrable claims will be brought in the state courts in Sheridan County, Wyoming, or the federal court having jurisdiction over Sheridan County. The parties consent to those courts’ personal jurisdiction, except where mandatory law requires another forum. This venue provision does not override the consumer arbitration location protections in Section 13.4.

ARTICLE XV – GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any supplemental policies expressly incorporated by reference, constitute the entire agreement between you and VoltMost regarding the Platform and supersede any prior or contemporaneous agreements or understandings on that subject.

15.2 Assignment

VoltMost may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, financing, restructuring, or sale of assets. You may not assign or transfer these Terms or your Account without VoltMost’s prior written consent, and any attempted assignment in violation of this Section is void.

15.3 Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15.4 No Waiver

VoltMost’s failure to enforce any provision of these Terms is not a waiver of its right to do so later. Any waiver must be in writing to be effective.

15.5 Force Majeure

VoltMost is not responsible for any failure or delay in performing its obligations under these Terms where the failure or delay results from causes beyond its reasonable control, including acts of God, natural disasters, severe weather, labor disputes, internet or telecommunications failures, third-party service interruptions, cybersecurity incidents, or acts or orders of government.

15.6 Notices and Electronic Communications

VoltMost may provide notices to you through the Platform, by email, or by other reasonable means, and you consent to receive notices electronically as described in Section 3.11. You may provide notices to VoltMost using the contact information in Section 15.11.

15.7 Relationship of the Parties

Consistent with Sections 1.1, 1.2, and 4.3, VoltMost is an independent technology company. Nothing in these Terms creates an employment, agency, partnership, franchise, or joint venture relationship between VoltMost and any User, Provider, or Operator.

15.8 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that VoltMost’s officers, members, employees, agents, and service providers are intended beneficiaries of the disclaimers, limitations of liability, and indemnities in these Terms.

15.9 Survival

Provisions that by their nature should survive termination will survive, including Articles IX, X, XI, XII, XIII, XIV, and XV, and Sections 5.6, 6.7, and 6.15.

15.10 Termination and Account Deletion

You may stop using the Platform and request Account deletion. Customers can use the mobile app’s self-service deletion control where available or contact privacy@voltmost.com. Active requests, outstanding charges or payment processing may need resolution before self-service deletion. Provider deletion is handled by contacting VoltMost, not by a Provider self-service erasure control. Account deletion and operator deactivation do not erase all historical service, financial, support or other records. Retention and deletion are described in the Privacy Policy; Provider-exported copies remain under Provider control. Surviving contractual obligations are not extinguished by account closure.

15.11 Contact Information

You may contact VoltMost regarding these Terms, or send any notice required under these Terms, at:

VoltMost LLC

Email: info@voltmost.com